OUR POLICIES

I strive to provide a personalized, positive experience to all clients. When you book your appointment, the time is reserved exclusively for you. Should you need to cancel or reschedule your appointment, I ask that all clients: Cancel or reschedule your appointment at least 24 hours in advance so that your esthetician may have the opportunity to reschedule another client.

If you are sick, feeling unwell, symptoms of COVID-19, waiting on a Covid test results PLEASE RESCHEDULE or book at least 2 weeks out.

Skin Deep By Autumn prides itself on high quality service, which includes on-time appointments and providing efficient, one-on-one sessions and sanitation after EVERY client leaves the room. Timing is everything: you don’t want to infringe upon another clients appointment.

Late arrivals 

I understand that local and freeway traffic can get busy and life can happen. However, please know that if you arrive 5 minutes or more late to please contact the suite. I will do my best to accommodate your appointment. However, you may be asked to reschedule and charged a fee of 50% if there is not enough time. If you are more than 15 minutes late and I can still accommodate you, there will be a $15 late fee.

Cancellations And Reschedules

I require 24-hours notice if you need to cancel or reschedule your treatment.  Remember, it is your responsibility to remember your appointments ... as a courtesy, confirmation is made 24-hours in advance via email and text. Cancellations or reschedules that occur on the day of your appointment (or less than 24 hours to your appointment) will be charged 50% of the services scheduled.

Cancellation and “No Show” fees will be charged to the credit card on file. Once this charge is completed, you may reschedule a new appointment at Skin Deep By Autumn. If the card declines, a hold will be put on your portfolio in our system.

ALL fees must be paid before booking a new appointment.

By having a card on file and reading and understanding the policy, you are giving Skin Deep By Autumn permission to charge your card in the event if a late, cancellation, and/or no-show.

Thank you for understanding. I appreciate your business and time and trust you respect mine.

Payment Policy 

Skin Deep By Autumn accepts all major credit cards and cash.  Payment is due upon the conclusion of your service.

Cell Phone Policy 

Please silence your phone while in the office, so that you may receive the full relaxation benefits of your visit. 

Child Policy 

Please make arrangements for childcare during your visit.

Minor Policy

Minor teens and children coming in for appointments must be accompanied by a parent or guardian during the entire appointment.  All intake forms/consents for minors must be signed by their parent or guardian.

Gift Cards

Gift Cards are non-refundable and not redeemable for cash.  Skin Deep By Autumn is not responsible for lost or stolen Gift Cards; lost or stolen Gift Cards will not be replaced.